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LRI > Technology > Evaluation > TIG > Client Web Evaluation

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LEGAL SERVICES CORPORATION
Technology Initiative Grant Program
Client Web Site Evaluation System Overview

The Legal Services Corporation has developed this web site evaluation system to conduct a systematic assessment of the Technology Initiative Grant (TIG) program Web site projects. Recipients of TIG "new (1st year) web site grants" and "renewal (2nd year) website grants" must complete evaluations using the Client Web Site Evaluation System, the Advocate Web Site Evaluation System, and the Client Web Site User Interview instruments.

Grantees that developed and implemented their Client Web site with 1st year grant funds should use the Client Web Site Evaluation tools to meet their 1st year grant reporting requirements. Grantees that developed and implemented their Advocate Web site with 1st year grant funds should use the Client Web Site Evaluation tools to meet their 2nd year grant reporting requirements. The Client Web Site User Interview instruments should be completed as part of the 2nd year evaluation.

For both the 1st and 2nd year grants, grantees must complete all other grant milestone requirements before conducting the evaluations. Grantees should contact Bristow Hardin (hardinb@lsc.gov) to ensure that they have met all other milestone requirements.

The Client Web Site Evaluation System consists of an overview and general instructions and five evaluation instruments, each of which has corresponding instructions and online reporting forms (where applicable). All instruction and instrument files are PDF documents unless otherwise noted.

EVALUATION SYSTEM OVERVIEW
System Introduction and Overview: The instructions provide users with an overview of the evaluation process and reporting requirements.
Web-Based Statistics: This component provides trend data regarding total usage, page hits, downloads, etc.
Online Reporting*
Outreach Checklist: This component focuses on items grantees should consider in assessing their outreach activities.
Online Reporting*
Access Challenges Assessment: This component provides information about the challenges grantees confront in meeting the needs of populations with special needs (e.g. individuals with disabilities, those with limited English proficiency or limited literacy, and those unable to use computers), and the strategies grantees are using and the resources they need to most effectively address those challenges.
Online Reporting*
Community Provider Survey: This component generates information about other providers and community groups about whether the web site meets their needs and the needs of their clients and how it might be improved.
Online Reporting*
Summary Assessment & Grantee Evaluation Feedback Form: This component (a) provides grantees’ summary conclusions based on the analysis of evaluation data generated through the other instruments and (b) solicits feedback on the LSC Web site evaluation system.
Online Reporting*

*To access the online reporting tools, contact Bristow Hardin, LSC, Office of Program Performance, (202) 295-1553, .

PRELIMINARY GUIDANCE AND BACKGROUND

The "System Overview and Instructions" discusses the evaluation system's various components, LSC's evaluation goals, resources that can help grantees complete the evaluations and related issues. Grantees should review that document and the appropriate instructions prior to using any of the evaluation instruments.

First and second year Web site milestones do not require that evaluation results meet specific standards. LSC staff do not anticipate that these evaluation results will influence subsequent Web site grant decisions.

The LSC-prescribed evaluation will not provide grantees with all of the data needed to fully assess the effectiveness of their Web sites. LSC staff encourage grantees to use other, complementary analyses to obtain these data.

For questions, comments or further information, contact Bristow Hardin, LSC, Office of Program Performance, (202) 295-1553, .

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Copyright © Legal Services Corporation

Legal Services Corporation is a private, non-profit corporation established by Congress in 1974 to assure equal access to justice under the law for all Americans. It is headed by a bipartisan Board of Directors appointed by the President and confirmed by the Senate.

Legal Services Corporation
3333 K Street, NW, Second Floor
Washington, DC 20007
LRI@lsc.gov