Performance Measures & Outcomes

Articles

• "Past and Current Efforts to Ensure Quality Within the Civil Legal Assistance Community" by Alan Houseman (68kb, PDF)

• Jeanne Charn and Randi Youells, "A Question of Quality," Legal Services Corporation's Equal Justice Magazine Vol. 3, No. 1 (Winter 2004) 45-49.

• "Quality Assurance at the Provider Level: Integrating Law Office Approaches with Funder Needs" by Jeanne Charn (020091)

Conference Material

• Materials from LSC's Outcomes Summit I on Performance Measures: Assessing Quality and Measuring Results

• Materials from LSC's Outcomes Summit II on June 24-26, 2004

Projects

• Legal Aid Services of Oklahoma's Outcomes Measurement Project (040039)

• Colorado Legal Services' Outcome Assessment Project (030024)

• Atlanta Legal Aid Society's Outcome Assessment Project (030169)

Links

• John Tull and Ken Smith, "Evaluation Tool Summary: Client Outcomes Captured at Case Closure." - This document includes outcome codes, case closing forms, sample reports, and other outcome assessment tools. Download the accompanying zip file of outcome assessment tools. These documents are part of the Evaluation Toolkit hosted by Legal Aid Association of California.

• United Way Outcome Measurement Resource Network - The United Way's resource network includes a resource library as well as a strategies, tools, and methods section dedicated to outcome measurements.