LSC Convenes Summit on Performance Measures: Assessing Quality and Measuring Results

Materials from LSC's Outcomes Summit II on June 24-26, 2004

Abstract Number:

On June 21, 2003 the Legal Services Corporation, together with the Hale and Dorr Legal Services Clinic and the Bellows-Sacks Access to Civil Legal Services Project at Harvard Law School, convened a Summit on Performance Measures: Assessing Quality and Measuring Results. Thirty-two people attended the summit, including program executive directors, national leaders, funders, representatives of the courts and several leaders of legal services in the United Kingdom.

LSC Consultant Colleen Cotter presented the preliminary report of the Outcomes Project for which she was retained by LSC. Several attendees presented papers, including several leaders of legal services in the United Kingdom. The afternoon's discussion was facilitated by Justice John T. Broderick, LSC Board member and newly appointed LSC Board Chair Frank Strickland attended the summit.

The discussion and presentations at the summit will be incorporated into Ms. Cotter's final report and will be considered by LSC as they determine what steps to take next with regard to performance and outcome measures.

Summit Report

• "Report on The Outcomes, Performance Measures
  and Quality Assessment Summit" - June 21, 2003
  Harvard Law School, Cambridge, MA ( 383k)

You can read the papers presented at the Summit, and see the agenda and list of persons in attendance through the links below:

• Agenda ( 122k)
• List of Participants ( 151k)
• Performance and Outcomes Measurement Project: Preliminary Report ( 302k)
  • Appendix A: Structured Interview ( 95k)
  • Appendix B: List of Research Documents ( 120k)
    By Colleen M. Cotter
• Quality or Access? Specialist and Tolerance Work Under Civil Contracts (This report was distributed at the summit in its pre-publication form but is not currently available on LRI)
  By Richard Moorhead and Richard Harding with Avrom Sherr
• Methods for Researching and Evaluation the Public Defender Service ( 190k)
  By Lee Bridges, Ed Cap, Richard Moorhead and Avrom Sherr
• Accountability to LSC: Outcome Measures, Evaluations and Unintended Consequences ( 211k) (with Attachment ) ( 88k)
  By Alan Houseman
• Quality Assurance at the Provider Level: Integrating Law Office Approaches with Funder Needs ( 377k)
  By Jeanne Charn
• Outcome Reporting in Legal Services: Caution Signs on the Road Ahead ( 173k)
  By Melville D. Miller
• Why We Measure Outcomes ( 264k)
  By Mary Asbury

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