• A Question of Quality," Legal Services Corporation's Equal Justice Magazine Vol. 3, No. 1 (Winter 2004) 45-49.
  by Jeanne Charn and Randi Youells and Randi Youells - 040010
• "Quality Assurance at the Provider Level: Integrating Law Office Approaches with Funder Needs"
  by Jeanne Charn - 020091

"Past and Current Efforts to Ensure Quality Within the Civil Legal Assistance Community"
by Alan Houseman