LRI: Practice: Health Care Access

The Health Rights Hotline, a non-profit organization dedicated to improving access to health care, created "A Guide to Developing Assistance Programs for Health Care Consumers" which outlines steps organizations may follow to establish a health care consumer assistance program. This manual covers a wide range of management issues such as planning, program design, staffing and training, education and outreach, collecting and utilizing data, evaluations, and program financing. The manual's chapters are listed below:

Chapter 1 - Consumer Assistance Programs - History and Benefits
Chapter 2 - Planning Consumer Assistance Programs
Chapter 3 - Program Design and Scope
Chapter 4 - Staffing and Training
Chapter 5 - Education, Outreach, and Promotion
Chapter 6 - Serving Consumers
Chapter 7 - Data: Systems Development, Collection, and Quality Review
Chapter 8 - Policy and Systemic Work
Chapter 9 - Evaluation
Chapter 10 - Financing Consumer Assistance Programs

In addition, the appendixes includes excellent resources such as training materials, sample requests for proposals, relevant legislation, and more. To access this manual as a PDF document, visit the link below. For more information on Health Rights Hotline, visit: http://hrh.org/.

Contact Information:

Shelley Rouillard
Health Rights Hotline
519 12th Street
Sacramento, California 95814
Shelley@hrh.org

Additional Information:

Practice Areas

Overview Children Consumer Elder Law Domestic Violence Economic Development Family & Domestic Law Health Care Access Housing Human Rights Public Benefits Taxes