"Quality Assurance at the Provider Level: Integrating Law Office Approaches with Funder Needs"
by Jeanne Charn - 020091
Abstract Number: 020091
February 2003
Jeanne Charn's article on quality assurance explores means to ensure the delivery of high-quality legal services both from a provider's perspective and also from a funder's perspective. Charn's article is divided into three sections: Part One examines quality issues at the Hale and Dorr Legal Services Center of Harvard Law School (the Center) where Charn serves as Director. Part Two examines the quality assurance program currently in place at the Center specifically focusing on quality assurance at the provider level. Part Three connects quality assurance on the provider level with quality assurance issues concerning the national community. This section discusses how national quality standards and expectations can reinforce and entrench a more consistent delivery of high-quality legal services.
Jeane Charn is a Lecturer in Law at Harvard Law School and Director of Hale and Dorr Legal Services Center of Harvard Law School and Director of Bellow-Sacks Access to Civil Legal Services Project. To access the article as a PDF document, click on the text below.
Contact Information:
Jeanne Charn Lecturer in Law Harvard Law School 1563 Massachusetts Avenue Cambridge, MA 02138 Phone: (617) 495-5448 Fax: (617) 522-0715 Email
LSC:
America's Partner for Equal Justice 