Community Legal Services (CLS) in Arizona created a Client Satisfaction Survey as a tool to measure client satisfaction of services to its client communities of Maricopa, Mohave, Yavapai, La Paz and Yuma counties in the state of Arizona. CLS takes into consideration the results of this analysis when reviewing the program's substantive priorities for delivery of services to clients. CLS uses two survey forms. One form for individuals who were denied services by CLS, and another form for clients whose cases had been closed after advice, assistance and/or representation by CLS.
The survey form for clients asks specific questions regarding quality of services provided by attorney or paralegal, if their questions were answered by staff, whether they were kept informed about the status of their case, and about the overall courtesy of the staff. The individuals who were denied services are asked if they understood why they were denied services, if they were informed of the program's grievance procedure and about the courtesy of the staff.
To view CLS's client satisfaction survey please click here.
Contact Information
Lillian O. Johnson Executive Director Community Legal Services ljohnson@clsaz.org (602) 258-3434
LSC:
America's Partner for Equal Justice 