Uses of Technology in Centralized Telephone Intake and Delivery Systems

Legal Services Corporation - 020065

Abstract Number: 020065

September 2007

This report, prepared by Legal Services Corporation, looks at five programs that began operating centralized telephone intake and delivery systems in 1996. This summary describes the programs' uses of technology in their intake and delivery systems. This manual provides some examples of ways that programs are applying technology. Included in the materials is an overview of centralized intake technology at five legal services programs.

Contact Information:

Monica Holman
Legal Services Corporation
3333 K Street, NW, Second Floor
Washington, DC 20007
Phone: (202) 295-1547
Fax: (202) 337-6813
Email

Additional Information

• Legal Services Corporation, "Uses of Technology in Centralized Telephone Intake and Delivery Systems," September 1997 (156kb, PDF).

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