Basic Elements of Effective Centralized Telephone Intake and Delivery Systems
Legal Services Corporation- 020067
Abstract Number: 020067
March 2097
In 1996, Legal Services Corporation and Legal Counsel for the Elderly/AARP, in conjunction with the National Legal Aid and Defender Association, the Management Information Exchange and the ABA SPAN Project, sponsored a series of conferences on Centralized Telephone Intake and Delivery. The standards contained in this report build upon and supplement the information presented at the 1996 conferences, as well as provide introductory materials for those who are less familiar with the concept. The standards highlight some f the basic elements common to successful telephone intake and delivery systems, present updates from recipients who have implemented this type of system, answer some commonly asked questions about the operation of such systems by LSC grantees, and outline steps to consider in selecting computer software and hardware.
Contact Information:
Monica T. Holman, Program Counsel Legal Services Corporation 3333 K Street, NE, 2nd Floor Washington, DC 20007 Phone: (202) 295-1500 Fax: (202) 337-6797 Email
LSC:
America's Partner for Equal Justice 