The Hotline Outcomes Assessment Study

Project for the Future of Equal Justice - Phase III - 030004

Abstract Number: 030004

January 2003

The Center for Policy Research (CPR) has worked with the project for the Future of Equal Justice (PFEJ) since June 1999 to conduct the Hotline Outcomes Assessment Study, an independent assessment of the effectiveness of using telephone Hotlines to provide brief legal advice and referrals to low-income people. This report describes the results of Phase III of the Study, which researched whether clients understand the advice they are given by Hotlines, whether they follow up on it, and whether they realize a satisfactory resolution of their problems.To access this report online as a PDF document, visit: http://www.clasp.org/DMS/Documents/1037814145.6/Hotline_Phase3.pdf.

Contact Information:

Julia Gordon
Consultant
Formerly with CLASP
Phone: (202) 669-0424
Email

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