Intake Systems Report: Innovative Uses of Centralized Intake and Delivery in Five Programs
Legal Services Corporation - 020066
Abstract Number: 020066
March 2007
This report, provided by Legal Services Corporation, describes the main elements of five centralized intake and delivery systems. In 1996, five LSC-funded programs began operating centralized telephone intake and delivery systems as a central feature of their provision of services to clients:
- Statewide Legal Services of Connecticut
- New Hampshire Legal Services
- Legal Services Law Line of Vermont
- Volunteer Lawyers Project of the Boston Bar Association
- Northwest Justice Project
While each of the programs has designed and operates its system differently, there are some basic similarities among them. Each program evidences a commitment to innovative delivery of services and responsiveness to client needs. Each treats client screening and evaluation as a "functional specialization," recognizing that the provision of high-quality counsel and advice brief service, and referral assistance requires specialized expertise and supporting materials. Each program's system is part of a multi-faceted delivery network, which includes other parts of the program, other legal services and social services providers, the private bar, and clients representing themselves pro se.
This report seeks to highlight and discuss some of the key issues in intake and delivery systems for consideration by others in planning or modifying their system.
Contact Information:
Monica Holman
Legal Services Corporation
3333 K Street, NW, Second Floor
Washington, DC 20007
Phone: (202) 295-1547
Fax: (202) 337-6813
Email
Additional Information:
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