NLADA Conference
Seattle, Washington
November 12-15, 2003

Innovations in Civil Legal Services

• Innovations in Civil Legal Services Workshop Manual (4.4mb, PDF)

  The manual for the "Innovations in Civil Legal Services Workshop" details innovative projects that were presented at a workshop at the annual NLADA conference in the Seattle, Washington. The workshop was cosponsored by AARP Legal Counsel for the Elderly, Management Information Exchange, and the Legal Services Corporation.

TIG Materials

• TIG Announcement and Conference Information (358kb, PDF)

• Non-TIG Conference Registration Materials (105kb, PDF)

• TIG Online Milestone Reporting Instructions (141kb, PDF)

Beyond the Initial Purchase: Taking Your Phone System and Intake Staff to the Next Level

• Workshop Agenda (44kb, PDF)

• Client Satisfaction Survey (59kb, PDF)

• Advanced Uses for Telephone Technology for Hotline Programs (37kb, PDF)

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